Frequently Asked Questions

Twenty years of selling construction machinery and parts overseas taught us one thing: the best deals start with honest answers. Below are the questions our buyers ask most — about MOQ, payment, shipping, quality and what happens when something goes wrong. If yours isn’t here, email donald@cmpartscn.com and a human will reply.

Before You Order

1. Who are you — a factory or a trading company?

Both, honestly. Shanxi Yongle Machinery is an authorized distributor for Lonking (Shanxi + Shaanxi regions), Jingong, Lutong and Jiahe complete machines, and we source parts from the factories we’ve worked with for 20+ years. That means we can recommend honestly — when a brand isn’t the right fit for your duty, we say so.

2. What brands and machines do you supply?

New and used complete machines: wheel loaders, excavators, road rollers, bulldozers (Lonking, Jingong JGM, Lutong LTS, Jiahe JH). Parts: we supply full parts ranges for the brands above and source parts for other Chinese brands on request.

3. Do you sell single pieces or only containers?

Single pieces are fine for parts — many buyers start with one set to test quality. Complete machines ship from one unit up. Mixed-model pallets and LCL containers welcome.

4. Can you find parts for brands not listed on your site?

Usually yes. Send the model plate photo plus part numbers (or failure photos). If it’s a Chinese-market machine, our factory network covers most brands — including SDLG, XCMG, SANY, Lovol and Shantui.

Pricing and Payment

5. How do I get a price?

Email donald@cmpartscn.com with your model list. We reply within 24 hours (usually faster) with unit price, MOQ, lead time and shipping options. Prices shown on product pages are reference prices for B2B quote requests.

6. What payment terms do you accept?

T/T (bank transfer) is standard: 30% deposit, 70% before shipment — after you see photos or video of your finished goods. Small parcel orders: Western Union or PayPal. We invoice through GZ BLTY CO LTD.

7. Can I get a discount for volume?

Yes — parts dealers and fleet operators ordering regularly get better terms. Tell us your annual consumption and we’ll build a stocking program quote.

Quality and Warranty

8. How do you control quality?

Every shipment is inspected before packing: dimensional check against your model chart, hardness/material reports for heat-treated parts (bucket teeth, undercarriage), and photo records archived per order. We only repeat what we’d run on our own machines.

9. What’s the warranty?

Parts: 3,000 operating hours or per-item terms in the proforma invoice. Machines: manufacturer warranty as specified in the sales contract, with parts support continuing after warranty from our warehouse.

10. What if a part fails early?

Send photos/video plus the failure hour meter. Confirmed manufacturing defects are replaced free in your next shipment or credited — in writing, before you order. No arguments, no “send it back to China” games.

Shipping and Delivery

11. How long does shipping take?

Stock items pack in 3–7 days. Sea freight: Southeast Asia 7–15 days, Middle East 15–25, Russia/Central Asia 20–35 (rail option faster for parts), East Africa 20–30, South America 30–45. We quote the best route for your volume.

12. Can you handle customs paperwork?

We provide commercial invoice, packing list, B/L and certificate of origin as standard. For markets needing special documents (EAC for Eurasian Union, SONCAP, etc.), we’ve shipped to those destinations before and will tell you upfront what’s needed.

13. Do you ship to my country?

We regularly ship to Russia, Central Asia (Uzbekistan, Kazakhstan), the Middle East (UAE, Saudi, Oman), Southeast Asia, Africa and Latin America. If your port isn’t listed, ask — we find routes.

Machines

14. New or used — which should I buy?

Depends on duty hours. Under 1,500 h/year, a checked used machine often pays better. Above that, new earns it back in uptime. See our 5-year cost analysis for real numbers.

15. Can I inspect a machine before paying balance?

Yes — video call inspection, third-party inspection welcome (SGS, BV, your own agent). We don’t ship until you approve.

16. Do you provide spare parts for older machines?

Yes — that’s our home turf. 2,000+ sqm warehouse stocked with wear parts, plus factory sourcing for everything else, covering machines 10+ years old.

Working With Us

17. Can I visit the warehouse and factories?

Always welcome. Warehouse tours in China plus factory visits with our long-term partners (Jingong, Lutong, Jiahe). Many of our best customers started with one visit.

18. Do you do OEM / private label?

For parts, yes — bucket teeth, filters, wear parts with your brand, from the same factories supplying our stock. Minimums per item; ask for details.

19. Are you on Alibaba or Made-in-China?

No, deliberately. Working direct means we pass the platform margin to you, and we both keep a private relationship — your customer list stays yours, our pricing stays off public view.

20. What happens after I place an order?

You get a dedicated contact (WhatsApp + email), order tracking photos at packing, shipping documents 5 days before arrival, and a 24-hour response promise for anything that goes wrong after. Most of our customers reorder within 6 months — that’s the honest answer to “why you”.

Still have questions?

Talk to a human who’s moved freight across three continents. Email donald@cmpartscn.com or WhatsApp +852 6039 1704.