FREQUENTLY ASKED QUESTIONS
We specialize in supplying a full range of construction machinery suitable for regional working conditions, including excavators, loaders, bulldozers, cranes, road rollers, concrete mixers, and spare parts (such as engines, hydraulic systems, and undercarriage components). All products are optimized for high temperatures, sandstorms (for the Middle East), and humid, rainy environments (for Southeast Asia), meeting the harsh operational needs of local construction projects.
Absolutely. All our machinery complies with international standards (ISO, CE) and is customized to meet local regional standards. For the Middle East market, our products have obtained SASO (Saudi Arabia), ESMA (UAE), and GSO (Gulf Cooperation Council) certifications; for Southeast Asia, we meet BSN (Indonesia), SIRIM (Malaysia), and PNS (Philippines) certifications. We also provide all necessary certification documents (such as customs clearance certificates, technical specifications, and quality inspection reports) to ensure smooth customs clearance and legal operation in your region.
The delivery time depends on the order quantity and product type: for standard machinery, the delivery time is 15-30 working days; for customized machinery, it is 30-60 working days. We cooperate with well-known shipping companies (Maersk, MSC, CMA CGM) to provide two main shipping methods: FOB (port of origin in China) and CIF (to your designated port, including shipping and insurance). We can also arrange door-to-door delivery for large orders, and track the shipping process in real time to ensure the goods arrive on time and safely.
Yes, we have a professional R&D and customization team that can tailor-make machinery according to your specific construction scenarios and requirements. For example, we can adjust the engine power, bucket capacity, and chassis height for construction companies engaged in mining, road construction, or urban infrastructure projects; we can also add special configurations (such as dust-proof filters for desert areas, waterproof electrical systems for rainy areas) to adapt to local working conditions. The customization process is transparent, and we will provide technical drawings and progress updates throughout the process.
To facilitate cooperation with overseas clients, we accept flexible and secure international payment terms: 1) T/T (Telegraphic Transfer): 30% advance payment to confirm the order, 70% balance before shipment (most commonly used for dealers and importers); 2) L/C (Letter of Credit): Issued by a reputable bank, ensuring the safety of both parties (suitable for large orders from construction companies);
Yes, we have rich experience in handling import and export procedures for the Middle East and Southeast Asian markets, and we will provide full support for your customs clearance: 1) We prepare all necessary documents, including commercial invoice, packing list, bill of lading, certification documents, customs declaration form, and origin certificate; 2) We cooperate with professional local customs clearance agents in your region to help you handle complex customs clearance procedures efficiently and avoid delays; 3) We provide guidance on local import policies, tax regulations, and prohibited items to ensure that the entire import process is smooth and compliant. For new clients, we can also arrange a special consultant to follow up on the customs clearance process until the goods are delivered.